Vacant job

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor each year. These are everyone's tax funds that we manage. It is a significant responsibility. Therefore, we delve into every case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

We within the Labor Market Support at the Swedish Social Insurance Agency offer a socially important mission in a good working environment. You ensure that our clients, who are job seekers, receive the compensation they are entitled to by taking significant personal responsibility for both the processing and collaboration within your team.

Processing, customer contact, and teamwork

As an insurance officer within Labor Market Support, you are in contact with individuals participating in a labor market policy initiative at the Employment Service. You are responsible for ensuring that each person receives the correct compensation on time and you meet each individual based on their unique needs.

You independently process cases, make calculations, assessments, and decisions in individual matters. We work in a team-based manner with planning and distribution of tasks, which means that there are demands for you to take responsibility and contribute to the group's work. The inflow of cases varies, so it is important that you have the ability to switch between different tasks and work paces. Your duties also include recurring work in telephony where you answer customer inquiries and process the case during the ongoing call. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you who will work with us have a high security awareness.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a high school diploma or experiences and qualifications that can be deemed equivalent
• is service-oriented
• has a systematic and meticulous work approach
• is confident and trustworthy, even in stressful situations
• acts on their own initiative and takes responsibility for achieving good results
• collaborates effectively with others to achieve common goals
• has good communication skills, both verbally and in writing
• has good ability to use a computer as a working tool.

It is advantageous if you

• have experience working with customer meetings via phone in a fast-paced environment
• have good knowledge of English
• are adaptable and flexible
• are confident in making your own decisions and taking responsibility for achieving good results.

We place great emphasis on your personal qualities.

Other

Several positions, permanent, full-time, with start date according to agreement. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Possibility for remote work exists if the job allows. In this recruitment, psychological tests may be used as part of the selection process. Place of work: Gävle.

Do you want to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://www.fk.se/jobbahososs)

Contact persons

Manager: Christina Westlund, 010-115 33 09 (for questions about the position). HR specialist: Monicah Ngewih, [email protected] (mailto:[email protected]), 010-114 48 44 (for questions about the recruitment process). ST: Anne Catrine, 010-111 25 29, Saco-S: Matti Norrby, 010-111 84 76, Seko: Eliza Grundström, 010-115 34 02.

Application

Welcome with your application by January 2, 2026. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to bank ID, call the HR specialist named in the ad for assistance in submitting your application.

In everything we do, we will act based on the principle of the equal value of all people, legal security, and good service.